Help Center & FAQs

Currently, the app operates using USD as the base currency. 

Yes, we provide dedicated support to help with any questions or issues you may have. You can reach our support team via email, and we aim to respond as quickly as possible to assist you.

The information in the app is updated in real-time directly from our trusted providers. This means you'll always have access to the most current data unless otherwise noted. 

The Holborn App allows you to schedule a meeting with your adviser in two simple steps: 

1. Select 'Book a meeting with your adviser' from the home screen. 

2. Select ' Send request ' from the pop-up window, and your adviser will contact you. 

To update your details in the app: 

1. Select 'Settings' from the navigation bar.

2. Select your profile at the top of the settings menu.

3. Select 'Edit details' in the top right of your screen.

4. Change your details and then select save to save changes.

To track a residency/citizenship by investment application: 

1. Select 'Citizenship & Residency' from the home screen. 

2. Select 'View application process', which will take you to the progress page showing how many steps have been completed and which step you are currently on. 

3. Select 'What do you need to do next?' to view further details on what currently happening with your application. 

4. You can also select 'See full application process' to view each step of the programme.

The Holborn App can show the progress of an existing application, along with a breakdown of each step. You can also view information about your investment and your point of contact.

To view information about your investment: 

1. Select 'Citizenship & Residency' from the app's home screen. 

2. Select 'View application process'. 

3. Screen down to the 'About your investment' section and select 'View details' for a breakdown of your investment. 

Yes, most programmes let you include your spouse, children, and sometimes even parents. You should note that including family members on your application will often increase the cost of your investor visa.

Timelines vary depending on the programme. Some investor visas are processed in 1 to 3 months, while others may take up to two years. The timeline can change based on your investment choice and any delays in processing.

Yes. In the UK, HMRC allows sole traders and limited company directors to claim employee benefit costs as tax-deductible expenses. Be aware that you can only claim expenses for group insurance policies, not for personal (individual) insurance plans.

For more information, please visit theUK government website.

Yes, even small companies benefit from offering employee perks. These benefits help you attract skilled people, keep your team motivated, and improve staff retention, even in competitive industries. Medical insurance can also support your team's health and productivity.

Most group medical insurance policies do not cover pre-existing conditions. However, companies can choose a corporate health policy with Medical History Disregarded (MHD) underwriting, which does cover pre-existing conditions. These policies usually cost more because they carry more risk for the insurer.

Costs vary based on your team size, the coverage you choose, and any extras you add. We can help you compare options and find the best benefits plan for your business.

The cost varies based on several factors, such as the:

• Number of employees

• Average age of your employees

• Type of cover

• Level of cover

• Claim history (this could affect renewal costs)

Our advisers are here to give you a quote tailored to your needs.

With an easy access savings account, you can take out your money whenever you need it and still earn interest. Fixed rate accounts require you to leave your money in for a set time, usually between 6 months and 5 years.

In some cases, you can change or close a trust, depending on the terms of the trust. Book a meeting with one of our experts, and we’ll walk you through your options and give advice that fits your needs.

Yes, this is called pension consolidation. It can make managing your pensions easier and may lower costs. However, it is not always the best choice. Our advisers can help you decide if it is right for you.

Yes, expats can typically top up their State Pension. There may be limits on how many years you can cover. Our advisers can review your international work history and help you find out if you’re eligible for top-ups.

Yes. Many expats transfer their UK pension to a SIPP or QROPS, depending on their situation. While there are benefits, it’s important to get advice from a qualified professional first.

Under 'Your protections', you can view the total amount of cover you have in place. From here, you can select your policy to get a complete overview of your coverage and the policy details. 

To view existing policy information: 

1. Select 'Protection' from the home screen to see your existing life coverage, critical illness, or income protection insurance products. 

2. Select 'view details' on the policy for the cover overview. 

Yes, you can borrow or withdraw money from your cash value, often without paying taxes, depending on your policy. Keep in mind that any outstanding loans will be taken out of the death benefit.

Most policies let you make changes, like adding people to your plan. We also offer special family medical insurance plans that cover your partner and children, allowing you to add or remove dependents as needed.

Yes, many insurers allow you to adjust your policy or add additional cover. It’s often recommended to review your life insurance cover as your circumstances change. For example, after getting married or having children.

No, transactions and trades can not be made on the Holborn App. 

No, the Holborn App does not provide investment advice. For personalised investment advice, speak to one of our expert advisers. Alternatively, you can learn more about investing by selecting 'Discover' from the navigation bar. 

The Holborn App shows your portfolio's total value and performance. You can also get a visual breakdown of your portfolio allocation, view individual investments/funds and track their performance. 

Education savings accounts help you set aside money for your child’s education. Your savings can grow over time, and you may get tax benefits to make your contributions go further. 

An education plan is a structured savings and investment strategy designed to save for your child’s future education costs. It helps parents grow their money over time to cover expenses such as school fees, university tuition, and living costs. 

Absolutely. We take security seriously. All your data is encrypted both at rest and in transit, and we use bank-level security protocols to safeguard your account and personal information. 

We only collect data for internal purposes, such as analytics and compliance with regulations. Your data will never be shared with third parties unless explicitly stated, and you can opt out of tracking if you prefer. 

If you have forgotten your User ID: 

1. Select 'Forgotten your User ID?' 

2. Enter your email address and we will send you a User ID reminder. 

If you have forgotten your password: 

1. Select 'Forgotten your password?'. 

2. Enter your User ID and select Next. 

3. Check your details and then select 'Confirm your details and continue'. 

4. Enter your One Time Passcode (OTP), then select Next. 

5. Enter and confirm your new password, then select 'Update password'. 

If you have forgotten your PIN: 

1. Select 'Forgotten your PIN?'. 

2. Enter your User ID and select Next. 

3. Check your details and then select 'Confirm your details and continue'. 

4. Enter your One Time Passcode (OTP), then select Next. 

5. Confirm your new 6-digit PIN and then select Done. 

The Holborn App lets you view a complete breakdown of your property investments. Once you select a property, you can find information including:

• The estimated yield

• The property developer

• Estimated completion date (for off-plan properties)

• Purchase price

Through the Holborn App, you can view all of our current developments. By selecting 'View details', you can learn more about the development and request further details. 

Yes, international properties can be added to the app. This includes property investments made through Holborn and any other individual properties. 

How much you need will depend on the market, location, and type of property. We’ll work with you to identify opportunities that align with your budget and investment objectives.

All investments carry some risk; property is no exception. However, property has historically proven to be a stable asset that has grown in the long term. Like with other types of investments, expert advice can ensure you find an option that aligns with your goals and ensures risk is managed effectively.

Yes. Trusts and giving gifts during your lifetime are both useful ways to reduce Inheritance Tax, but there arerules to follow. Our specialists can guide you through your options and make sure you stay within the rules.

Yes, you can transfer an overseas pension to the UK, but it’s not always the best choice. It depends on your pension scheme, your goals, and the tax rules. Our experts can help you review your options.

Our tax experts work closely with clients to identify tax reliefs, exemptions, and allowances, enabling them to structure their finances effectively. This can lower the total tax you pay. Our tax planning always follows the rules set by authorities like HMRC.

If you live outside the UK, you only pay Inheritance Tax on your UK assets. Tax rules vary by country, and sometimes you may owe tax in both the UK and your country of residence. In some cases, your executor can reclaim tax through adouble-tax treaty.

Usually, assets placed in a trust are no longer counted as part of your estate, so they are not included in your Inheritance Tax bill. However, different trusts have different rules for tax purposes.

The cost depends on several factors, including the type of service you choose. Wealth managers may charge a flat fee, a commission, or both. At Holborn, we make sure our fee structure is clear so you know the costs from the start.

Choosing the right wealth management company to partner with is important for your financial success. Holborn provides services in Dubai and around the world. To learn more about our office locations and how to contact us, please use the link below.

Our office locations

Financial planning is about reaching specific goals, like saving for retirement. Wealth management takes a wider view, bringing together services like investment management, tax planning, and estate structuring to help grow and protect all of your finances.

Wealth management is a complete service that helps you grow, protect, and transfer your wealth. While financial planning focuses on specific goals, wealth management covers many areas of your finances. Although wealth managers often work with high-net-worth individuals, anyone with complex financial needs can benefit from these services.

At Holborn, we provide a variety of wealth management solutions to fit your needs and goals. Our services include:

• Investment advice

• Estate and succession planning

• Tax planning

• Retirement planning