Complaints Handling Procedure
At Holborn Assets, we aim to always meet and exceed our clients’ expectations and honour all of our commitments. As our client, we believe you have the right to a fair, swift and courteous service at all times.
If you are not completely satisfied with an aspect of our service, we have a complaints procedure in place to make sure the matter is dealt with promptly, effectively and in a positive manner.
How to Make a Complaint
There are several ways you can contact Holborn Assets to make a complaint:
- You can submit your complaint by filling out an online form on the Contact Us page
- You can send us an email at firstname.lastname@example.org
- You can write to us or visit us at our address, which is also listed on the Contact Us page
Your complaint will receive the same attention regardless of which of the above you choose.
What Happens Next
We will acknowledge your complaint by email within five working days of receipt.
We will investigate the matter and do our best to send a final response to you within eight weeks of receipt of your complaint.
In more complex cases, if we are unable to provide you with a final response within this time we will send you an update, explaining the delay and providing an estimated final response time.